Last Update: March 29, 2023.

Alan999 will provide the services it offers (the “Services”) in accordance with (i) the general terms and conditions described below (the “Common T&C”) and (ii) the specific terms and conditions applicable to each Service (see Alan999 FAQ) (the “Specific T&C”). Those who contract (the “Client“) any Services agree to be bound to the Common T&C and to the applicable Specific T&C. Both the Common T&C and the Specific T&C are referred to as the “T&C”. The Client should review the applicable T&C prior to contracting Services from us.

The contents of the page Alan999 FAQ, Privacy Policy and Cookies of this website will form part of the T&C.

Updated T&C

Alan999 may revise the T&C from time to time. The most current version of the T&C will be published on Alan999’s website. Any new T&C will apply from the date of their publication in this website. For subscriptions to services ordered on or before the last update of the T&C, the new T&C will apply from the date of the renewal of the current subscription period (as elected by the Client), if renewed.

All the Services will be subject to the following Common T&C.

Shipping

The order may take 7-15 working days (or longer depending on the specific situation).

I always try to ship things out as soon as possible, but occasionally, due to events/times/order quantities, the package may take a few days to ship. Please be patient. In most cases, this business is managed by me alone. When there are many things to do, I will ask someone to assist in handling them. If there is a delay in the work of the studio for any reason, I will contact you.

When an item is sent from my studio to be shipped abroad, it is in the jurisdiction of the receiving country’s postage service and customs. If for whatever reason something goes missing, please get in touch with myself and the postage companies. I’ll always try my best to help the situation but occasionally things can go astray, in which case please get in touch and we can arrange a refund or for another order to be sent out. This happens very rarely and I deal with any instances of breakage/missing items on a case by case basis.

Orders shipped outside of the CN are shipped DDU (Delivery Duty Unpaid). Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Returns and Refunds

Yes, please return it within 15 Days after receiving the order（Digital products excepted）. We will refund the money when we receive the goods. The artwork shall be returned in its original package, and you shall bear the cost of shipping returns, customs duties and additional charges.

Accountability for content

The content of my work is carefully designed. However, the accuracy, completeness or theme of the content cannot be guaranteed. According to the law, we are also responsible for the contents of these websites. In this regard, please note that some of our works refer to the pictures published online. Therefore, if some works infringe your rights, please contact me（hi@alan999.com）.Delete or negotiate according to the general applicable laws.

Shop updates

My online shop is usually restocked in large batches from time to time. I don’t follow any specific timelines and announcements for when they’ll go live can be found on my Youtube. If you’d like a more concrete answer please get in touch.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletter or products, if you do in fact purchase from this website.

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address

This information may also include details about your use of this website, including:

• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

• Billing and shipping address
• Email address
• Name
• Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device
• Web pages you visited prior to coming to this website
• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Marketing Emails

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Service Providerss

We may employ third-party companies and individuals due to the following reasons:

• To facilitate taking payments, collecting information for the newsletter and shipping pottery.
• To assist us in analysing how users use the website.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact me.